Empower your team with the tools to handle tough situations with confidence.
DE-ESCALATION TRAINING
OPSEC Solutions Limited provides bespoke, tailored, and adaptable workshops, designed specifically to empower your staff - no matter what industry you’re in.
Taking the complicated out of situational awareness
DE-ESCALATION TRAINING
We deliver de-escalation and situational safety training in a simple, digestible format that will keep your staff engaged.
Whether you need an in-person workshop or a self-paced online option to cover your wide-spread team, we’ve got you covered.
Also - we know your time is valuable.
That’s why we designed our signature workshop format to be completed in just half a day - making situational awareness less painful, maximising engagement, boosting confidence, and helping staff retain what they’ve learned.
Our Workshops
SECURITY AND SAFETY TRAINING
Situational Safety (4h)
Master essential conflict management and de-escalation techniques. Learn practical strategies to keep yourself and others safe when dealing with frustrated and angry clients. Develop confidence in handling hostile situations while maintaining professional service delivery.
Recommended for: All frontline staff, customer service representatives, and public-facing employees
Situational Safety Refresher© (2h)
Enhance and reinforce your conflict management skills. Focus on recognising escalation signs and safely disengaging from threats. Recommended 12-18 months after initial training.
Recommended for: Previous Situational Safety course participants
RETAIL AND CUSTOMER SERVICE SAFETY
Armed Robbery Safety© (3h)
Learn the COPE (Calm, Obey, Phrase, Escalation) methodology for handling robbery situations. Focus on appropriate responses and personal safety.
Recommended for: Retail staff, cashiers, and anyone handling cash
Anti-Theft and Lockdown© (2h)
Comprehensive theft prevention strategies and crisis response for retail environments. Includes store setup, staff management, and security coordination.
Recommended for: Retail staff, shopping centre employees, and security personnel
SUPPORT AND WELLNESS
Mental Wellness© (4h)
Explore mental health challenges and develop coping strategies using Te Whare Tapa Whā model. Learn to support yourself and colleagues through workplace stress.
Recommended for: All staff members, particularly those in high-stress roles
CRISIS MANAGEMENT AND EMERGENCY RESPONSE
Managers and Line Leaders© (3h)
Design and evaluate crisis response plans for various scenarios. Includes site assessment, collaborative planning, and simulation exercises.
Recommended for: Management teams, security coordinators, and facility managers
Frontline and Office Workers© (3h)
Learn and practice lockdown procedures using the 5 D's© methodology. Develop confidence in crisis response roles and emergency communications.
Recommended for: All staff working in buildings requiring lockdown procedures
Earthquake & Disaster Preparedness© (2h)
Practical training for natural disaster response, including earthquake and tsunami preparedness. Develop workplace and home safety plans.
Recommended for: All staff members, particularly in seismically active regions
SPECIALISED ROLE TRAINING
Situational Safety for Councillors/SLT© (4h)
Strategies for handling challenging constituent interactions and public meeting safety. Includes personal security and event management.
Recommended for: Elected officials, senior leadership teams, and public representatives
Managing Media during a Crisis© (3h)
Master crisis communication planning and media interaction techniques. Includes voice training and presentation skills.
Recommended for: Senior leadership, politicians, and public relations staff
Call Centre Training©
Workshop 1 (2.5h)
Handle challenging phone and email interactions. Develop authority in communication and safe work practices.
Workshop 2 (2.5h)
Advanced communication protocols and stress management techniques for ongoing resilience.
Recommended for: Call centre staff, customer service teams, and administrative personnel
Crisis Resilience for Compliance Staff© (4h)
Advanced safety training for high-risk compliance work. Includes legal considerations and physical safety techniques.
Recommended for: Compliance officers, enforcement staff, and field inspectors
Mailroom Preparedness© (3h)
Essential skills for identifying and handling suspicious mail. Includes threat assessment and continuity planning.
Recommended for: Mailroom staff, facility managers, and health & safety coordinators
Animal Control Officer and Shelter Attendant Induction© (4h)
Practical, hands-on training in safe dog handling, behaviour assessment, and catch pole use. Participants build confidence through realistic scenarios - including a simulated dog bite - ensuring safer, more humane operations in the field and the shelter.
Recommended for: Animal Control Officers, Animal Shelter Attendants.
ONLINE TRAINING
Situational Awareness Induction©
Quick-access online modules providing essential safety and situational awareness training. Perfect for new staff onboarding or as a preliminary introduction to OPSEC's comprehensive training programme. Customised versions available for:
Council staff
Retail workers
Pool staff
Library personnel
All modules can be hosted on OPSEC's learning platform.
Recommended for: New employees and organisations requiring flexible, scalable training solutions
What you get.
DE-ESCALATION TRAINING
Whether in person or online, your training is taught by a security safety expert.
Our in-person training is bespoke to your needs, so you know you’re getting a tailored and relevant approach for your organisation.
We provide an understanding and open environment for staff to share real-life examples - meaning an even more personalised learning experience.
Your staff will walk away with safety tools and skills giving them confidence in their everyday work, especially when dealing with the public.
Who it’s for…
Government organisations wanting to empower staff with tools and skills to handle situational awareness confidently.
Banks or retailers needing to upskill on how to deal with angry members of the public.
Businesses and organisations who want to improve their safety and security protocols.
Anyone who needs effective situational awareness tools that work.
Sound like your business, but not sure which de-escalation training workshop would work best? Get in touch.
“The training was positively received by staff and gave them greater confidence in handling conflict situations.”
Angela Herd, Hastings District Council
CLIENT TESTIMONIAL
Ready to empower your staff?
Let’s talk.